Privacy Policy

Your privacy is important to us at Truly. This policy explains how we collect, use, and protect your information.

1. Information We Collect

When you join our waitlist or use the Truly bot, we may collect:

  • Email address (required) - To contact you about Truly and verify your signup
  • Name (optional) - To personalize communications
  • Birth date and child profile details (optional) - To personalize coaching and tracking
  • Messages you send to the bot - Including event logs, notes, and parenting questions
  • Voice inputs and derived text - If you send voice messages, we may process audio and transcripts to provide features
  • IP address - Automatically collected for security, rate limiting, and fraud prevention
  • Browser information (User-Agent) - Automatically collected to optimize your experience and detect suspicious activity

Child-related information in Truly is generally provided by a parent, guardian, or caregiver.

Analytics

We use PostHog for website analytics to understand how visitors use our site and improve the user experience. PostHog may collect:

  • Page views and navigation patterns
  • Device and browser information
  • Geographic location (country/region level)
  • Interaction events (clicks, form submissions)

PostHog data is anonymized and used solely for improving our service. You can opt out of analytics tracking in your browser settings.

2. How We Use Your Information

We use the information collected to:

  • Add you to our waitlist and notify you when Truly launches
  • Operate the bot’s tracking, reminder, and coaching features
  • Generate daily and weekly summaries and pattern-based insights
  • Prevent spam, fraud, and abuse through rate limiting and bot detection
  • Ensure the security and integrity of our services
  • Analyze website usage and improve user experience through analytics
  • Comply with legal obligations

We will never sell your personal information to third parties.

3. Data Security

We implement industry-standard security measures including:

  • Secure HTTPS encryption for all data transmission
  • Security headers to prevent common web vulnerabilities
  • Rate limiting to prevent abuse
  • Bot detection mechanisms
  • Secure database storage

All email addresses are stored in lowercase and normalized format.

4. Data Retention

We retain your data while needed to provide the service, maintain security, and meet legal obligations. You can request deletion of your information at any time by contacting us.

5. Your Rights

You have the right to:

  • Request access to your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Withdraw consent for communications

6. Third-Party Services

We use the following third-party services:

  • Cloudflare - Infrastructure hosting for our waitlist service. Cloudflare may process your data as described in their privacy policy.
  • PostHog - Analytics platform to understand website usage and improve user experience. PostHog collects anonymized usage data as described above.

For child privacy details, see our COPPA Policy.

7. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this page. Continued use of our services after changes constitutes acceptance.

8. Contact

For privacy questions or data requests, contact us at privacy@cljs.dev.